[Update: Appears to be resolved] Gear devices broken on Pie for some, Samsung says it's working on fix

This week has been exciting for us Android geeks, with the stable launch of Pie and everything. For some (including me), however, that enthusiasm for the latest version of our favorite mobile operating system was somewhat moderate. Look, the update was wrong with our Gear devices (S2, S3, Icon X) and now they do not connect. However, some people say that their things are fine. The thing is that this has been a known problem since at least Developer Preview 2 several months ago, but Samsung says it is working on a solution.

If you look at Reddit or XDA, you will find some users complaining about the problem. For me, everything was fine after the Android update until I opened the Gear Manager application, which crashed immediately (forced my Pixel 2 XL to restart) and my Gear S3 no longer connects after my phone bounced back of the incident. After a strange behavior with the application that refuses to uninstall and do not reinstall several times, I came to the configuration screen only to be blocked each time I selected my watch from this list of available devices.

Samsung has responded to comments in Play Store reviews, including one of yours, which says there is a solution on the way. Although, they have been saying it since at least July, and I did not receive an answer after reporting the problem on DP2. This is what they told me:


We deeply regret the inconvenience. There will be an update of the Samsung Gear app for P OS and we are trying to release the update version as soon as possible. Thank you for your patience.

Meanwhile, if you are in the same boat as me, you have three options: 1. leave your watch as a paperweight until this is finally resolved, 2. go back to Oreo until you hear the message "all clear", or 3 Use the modified apk for your Jackz314 user device to fix the problem temporarily. I really have not had the motivation to go ahead with this last, but go ahead and give it a try if you wish. Simply click on the XDA source link below. If everything works for you, do not open the Gear Manager application ; That seems to be what cuts the connection, both from my experience and from what others report.

It's a shame that, Samsung, did not fix this for Pie's final release. You have had more than enough time to do it.

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