For at least a few hours during the night, owners of Nest products could not access their devices through the Nest app or web browsers, according to Nest Support on Twitter. Other devices such as Nest Secure and Nest x Yale Locks behaved erratically. The problems not yet explained affected the entire alignment of Nest devices, including thermostats, locks, cameras, bells, smoke detectors and alarms. It is important to note that the devices were kept (mostly) operational, simply not accessible by any other means than physical controls. You know, just like the simple old silly devices replaced these more expensive and more cumbersome smart devices.
Although it is not catastrophic (blockages still work, for example), it is a reminder of how precarious life can be with Internet-connected devices, especially when you participate in an ecosystem. Starting at 12:30 a.m. ET, Nest says it's working to put all the devices back online and restore the arm / disarm and lock / unlock functions to Nest Secure and Nest x Yale Locks. We will provide an update once we find out what the hell is going on in the Google-owned Nest Labs.
Update: Nest application should be reloaded on iOS, Android and the web. We are still working to put all the devices back online and restore the arm / disarm and lock / unlock functions Nest Secure and Nest x Yale Lock. We will post another update when we have more information.
– Nest Support (@nestsupport) May 17, 2018